At Black Box Power, we highly value customer feedback and are committed to addressing any complaints promptly. If you have concerns about the service you've received, please reach out to us as your first point of contact on 0800 269 769.
If you remain dissatisfied with Black Box Power's service or its responsibilities under the code, you can refer the dispute to the Telecommunications Dispute Resolution Scheme (TDR) by calling 0508 98 98 98 or visiting their website. The Telecommunications Dispute Resolution Scheme offers a free, independent service to assist consumers with complaints about their telecommunications provider related to their rights and obligations under the 111 Contact Code.
Alternatively, you can file a complaint with the Commerce Commission by calling 0800 943 600 or emailing contact@comcom.govt.nz regarding compliance with the Code.
Our preferred method for handling complaints is for you to contact us directly. If the issue remains unresolved, you can refer the dispute to the TDR on 0508 98 98 98 or visiting their website.