This depends on when you get billed during the month.
If you have a non-smart meter, please make sure we have access to your meter so we can read it to make sure your bill is up to date and accurate. If we are unable to access your meter, we will leave a card in your mailbox to let you know. If you do receive an estimated bill, any difference between your last actual read and your next actual read would be balanced out so there is no need to generate a new bill.
If you feel like we have not read your meter correctly, please contact our customer care team and request for a special read, where one of our contractors will visit your property to read your outside of their scheduled timeframe.
Please note, this will take up to 10 working days to complete and incur a $30.00 fee which will show on your next invoice once the special read is complete if this is not your first special read with us.