If you have a complaint, you can email us at firstname.lastname@example.org. Our team would be more than happy to help you.
Our staff will:
- Acknowledge your complaint in writing within 2 working days, and respond to you within 7 working days regarding a resolution.
- Attempt to resolve your complaint within 20 working days, however, in some cases, it can take up to 40 working days to resolve, we may write to you to explain why this is.
You may refer your dispute to the Utilities Disputes if:
- You are unhappy with the way we propose to resolve your dispute.
- Your dispute is not resolved within 20 Working Days of receiving it.
For more information, click here.