There are many things you can do to help your Wi-Fi if you believe it is not performing as fast as it should be. We have outlined these below.
Number of Users
The more people using your Wi-Fi connection, the less wireless bandwidth there is available to each person’s device. This can often cause your Wi-Fi to slow down. We recommend that where possible you connect internet devices to the Ethernet so that the Wi-Fi bandwidth can be reserved for mobile devices.
Position of your Modem
For best performance, we recommend that you place your modem up high in a central area of your house. If the modem is at ground level and behind a desk or piece of furniture your signal may be affected.
The closer your devices are to the signal, the stronger your connection will be. This will result in better Wi-Fi performance.
We highly recommend you use the modem we supply to you with your plan. Our modems are one of the fastest on the market and provide better performance than many others.
Often home appliances such as Bluetooth speakers, microwaves, baby monitors and cordless phones can interfere with your Wi-Fi signal. Other barriers in your home that can cause Wi-Fi interference include hot water cylinders, walls or any obstacles that contain metal.
Your neighbours' Wi-Fi can often cause signal interference with your Wi-Fi. This is more common in apartment buildings where there are many access points. We highly recommend choosing a different Wi-Fi channel – this will be either 2.4Ghz or 5Ghz.