1 April 2024 Price Change

• 1 April 2024 Electricity Price Change

  On 1 April 2024, your electricity rates will change. From 1 March, you can view your new rates online. 

   

  Visit our Price Plan page and enter your Account Number. 

• How can I see what my new price will be?

  To see your new rates effective 1 April 2024, you can visit our webpage and enter your account number. The new rates will be available to view online from 1 March 2024.

• Why have I got this insert on my bill?

  We have included this to keep you up to date on changes to your pricing. From time to time, we conduct pricing reviews. We are committed to being transparent and providing a breakdown of changes across energy rates, metering fees, the Electricity Authority Levy, and Network Services Charges. We give our customers 30 days' notice of changes, so they are aware before the changes take effect.

• Why are my electricity rates changing?

   

  The changes are a result of the increasing costs of electricity supply and inflation. We’re always looking for ways to provide value to our customers, but unfortunately, we don’t control all the charges that make up your bill.

  We commit to flowing through Network Services Charges with no markup¹. On 1 April 2024, the Network Services Charges for your property may go up, down, or remain the same depending on where you live in the country. 

  ¹It is not practical to flow through the per kWh Network charges for all networks. For some networks, Network service charges will be calculated using published prices and other assumptions that allow us to recover network charges across our customer base on your network.

• What should I do if I’m struggling to pay my bill?

  We understand it’s a difficult time for many and we’re here to help. If you’re struggling to pay your bill, please email our Customer Care Team to discuss payment options. Our Pay it Forward Programme provides support to customers experiencing energy hardship. 

  MoneyTalks is a great free financial helpline that offers confidential budgeting advice. Their team of Financial Mentors provide free advice, support, and connect people with local budgeting services in their community. You can find more information or book a free appointment here.

• Why are my Low User rates changing?

  Low User regulations aimed to help reduce costs for low-income households who use a relatively small amount of power. In the North Island, you’re a Low User if you use less than 8,000 kWh annually at your primary residence (666 kWh a month), while in the lower parts of the South Island it’s less than 9,000 kWh per year (750 kWh a month).

  The Electricity Price Review Panel found that Low User regulations were not serving their original purpose and instead causing low-income families with high electricity use greater energy hardship.

  Over the next few years, the low fixed charge tariff is being removed which will mean the daily fixed charge pricing for Low User plans will increase. We regularly review our rates and will align them with the changes introduced by the regulations.

  Find out more about phasing out low user rates. 

• Changes to Terms and Conditions

  We’ve made some minor changes to your Terms and Conditions which will apply from 1 April 2024. Small changes have been made to Commencement of Supply, Disconnection of Your Supply, and Termination of Supply, and new fees have been added to the Schedule of Fees.

  You can read the updated Terms and Conditions online.