On 1 April 2025, your Network Services Charges will change. From 1 March, you can view your new rates online. There will be no changes to our electricity, gas, or LPG rates at this time.
Visit our Price Plan page and enter your Account Number.
1 April 2025 Price Change
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1 April 2025 Price Change
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How can I see what my new price will be?
To see your new rates effective 1 April 2025, you can visit our webpage and enter your Account Number. The new rates will be available to view online from 1 March 2025.
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Why are my Network Services Charges changing?
Your local lines company and Transpower provide the power lines that deliver electricity to your home. The amount they charge for the use of their lines is shown on your bill as a Network Services Charge.
We commit to flowing through Network Services Charges with no markup1. On 1 April 2025, the Network Services Charges for your property will increase.
1 It is not practical to flow through the per kWh Network charges for all networks. For some networks, Network service charges will be calculated using published prices and other assumptions that allow us to recover network charges across our customer base on your network. If you’re on our Power Shift plan, you won’t be able to see your Network Services Charge as it’s grouped into your Off-Peak, Peak, Night and Weekend rates.
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What is the flyer that came with my bill?
We have included this to keep you up to date on changes to your pricing. We are committed to being transparent and providing a breakdown of changes. We give our customers 30 days' notice of changes, so they are aware before the changes take effect.
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Changes to Terms and Conditions
We’ve made some minor changes to your Terms and Conditions which will apply from 1 April 2025.
You can read the updated Terms and Conditions online from 1 March.
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Low User Plan Changes
The Low Fixed Charge Tariff is being phased out over a 5-year period that started on 1 April 2022. Low User regulations aimed to help reduce costs for low-income households who use a relatively small amount of power. The Electricity Price Review Panel found that Low User regulations were not serving their original purpose and instead causing low-income families with high electricity use into greater energy hardship. We review our rates each year and align them with the changes introduced by the regulations, which means the daily fixed charge for Low User plans will increase and the variable rate will decrease.
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What should I do if I’m struggling to pay my bill?
We understand it’s a difficult time for many and we’re here to help. If you’re struggling to pay your bill, please email our Customer Care Team to discuss payment options. Our Pay it Forward Programme provides support to customers experiencing energy hardship.