We recommend using a Black Box Power modem, but if you decide to bring your own modem, please see below the following configuration that your modem must support for it to be compatible.
Please note, if you choose to bring your own modem, technical support is not available.
Black Box Power Broadband plans are compatible with a range of different modems, however not all modems will be compatible with our service or work as efficiently as one that is provided. Generally, modems are quite straightforward to set up and don’t require much manual input, however if it doesn’t work when you plug it in, you may have to configure your modem with the below settings.
For Fibre:
You may not need to place all settings below but the most important are in Bold:
Interface |
Ethernet WAN interface that supports 802.1Q Encapsulation |
VLAN Tagged |
Disabled |
VLAN ID |
N/A |
VLAN Priority |
Disable |
My Internet Connection is |
PPPoE |
Username |
user@pulse |
Password |
Password1 |
Reconnect Mode |
Always on |
Address Mode |
Dynamic IP |
MTU |
Auto |
Enable NAT |
Enabled |
IPv6 |
Enabled |
DNS Type |
Obtain a DNS server address automatically |
For ADSL:
You may not need to place all settings below but the most important are in Bold:
Interface |
ATM0 |
VPI |
0 |
VCI |
100 |
VLAN Tagged |
Disabled |
Encapsulation |
VC MUX |
ATM QoS |
UBR Without PCR |
My Internet Connection is |
PPPoA |
Username |
Choose your own |
Password |
Choose your own |
Reconnect Mode |
Always on |
Address Mode |
Dynamic IP |
MTU |
Auto |
Enable NAT |
Enabled |
IPv6 |
Enabled |
DNS Type |
Obtain a DNS server address automatically |
For VDSL
You may not need to place all settings below but the most important are in Bold:
Interface |
PTM0 |
VLAN Tagged |
Enabled |
VLAN ID |
10 |
VLAN Priority |
Disable |
My Internet Connection is |
PPPoE |
Username |
Choose your own |
Password |
Choose your own |
Reconnect Mode |
Always on |
Address Mode |
Dynamic IP |
MTU |
Auto |
Enable NAT |
Enabled |
IPv6 |
Enabled |
DNS Type |
Obtain a DNS server address automatically |
For more information on how to update your settings, please refer to our website.