The changes are a result of increased energy and Gas Network costs. We try to maintain our prices as much as possible and we’re conscious of rising household costs at this time. Your electricity prices will not change.
Gas
1 October Price Change 2024
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Why is my Natural Gas price increasing on 1 October 2024?
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When will the Natural Gas price change come into effect?
Your new rates will be changing as of 1 October 2024.
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When will I be able to see what my new gas prices are?
To see your new rates effective 1 October 2024, you can visit our webpage and enter your Account Number. The new rates will be available to view online from 1 September 2024.
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Will I still receive my All Energy Discount with the gas price change on 1 October 2024?
Yes, you’ll still receive your All Energy Discount of 30 cents per day because you have both your electricity and gas with us.
Gas
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How do I order an LPG refill?
Please fill in this form here. Your cylinder(s) will be delivered within 2-7 working days.
However, due to high demand, it is currently taking 10-12 working days for delivery in some areas.
If you require an urgent delivery call our Customer Care Team on 0800 269 769. An urgent delivery fee will apply.
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I want to disconnect my natural gas
Yes, you can disconnect your natural gas however we will need to know more informaton if we are disconnecting your gas permantenly or temporarily.Disconnecting your gas permantely or temporarily will incur a fee and will require a timeframe to complete. Please contact our customer care team to assist you further with disconnecting your natural gas.
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Can I provide you with my gas reading?
Yes, you can provide us with your gas reading by logging into your My Account and submitting a photo and details of your meter read under ‘Submit meter read’ section.
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Why is my gas charged on estimate and then on actual reads bi-Monthly?
Your gas has been estimated as your gas meter is not a smart meter that can be read remotely.The cost of reading meters in person is increasing and instead of passing on the cost of meter reading to you, we will read your meter every second month until you have a smart meter.
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Do you supply gas?
Yes, Black Box Power can take care of both your Natural Gas and LPG needs. By combining your electricity and gas you will receive our All Energy Discount. To find out more about our gas products, please click here.
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What can I use gas for?
Gas can be used for heating, hot water, cooking and outdoor living.