Most commonly the metering company who installed the meter, not the retailer.
Who owns the meter at my property?
Why do I pay Black Box Power (or other retailers) for the meter?
The Meter Equipment Providers charge the retailer for the use and maintenance of the meter at the property. This means you receive one invoice that includes metering charges rather than two invoices, one from the retailer and one from the metering company.
What is the difference between a read meter and smart meter?
Manual read meters only measure total consumption and do not record the time of your consumption. A meter reader will visit your property to record your usage.
Smart meters allow your usage to be recorded every half hour. Smart meters can be read remotely, and do not require access to your property for a meter read.
Are smart meters safe?
Yes, meters are provided by qualified meter suppliers in New Zealand and they must be approved and comply with all relevant regulations.
If you have questions about the safety aspect of your meter, we recommend you talk to the metering company. For your own personal safety, do not touch or tamper with the meter for any reason.
Do smart meters know what appliances you’re using or know your behavioural habits?
Smart meters cannot identify which appliances you are using, or when you are using them. Your meter will measure and report the amount of energy used or generated in your home on a half-hourly basis.
Can I use my own meter?
No, we don’t allow customers to supply their own meters.
How long is Black Box Power going to be available?
This partnership is a long term commitment and we expect Black Box Power to always be available.
Will I get more Black Boxes if I switch to Black Box Power?
Yes, as a Silver Member you are guaranteed to receive at least one Black Box each year you remain a customer with Black Box Power!
What do I get as a Silver Member?
As a Silver Member you are guaranteed to receive at least one Black Box each year you remain a customer with Black Box Power. We will also send you a special Welcome Black Box when you switch.
Who is Black Box?
Black Box is a New Zealand owned company that allows consumers to try tailored products for free. Customers simply need to fill in a form about themselves and when a campaign comes up that matches their profile, they will go in the draw to receive a Black Box.
If you would like to know more about Black Box and how to sign up, click here.
What is Black Box Power?
Black Box Power is a partnership between Pulse Energy and Black Box. We are an innovative new partnership committed to bringing our customers lower electricity prices, better features and more Black Box goodies!
Who is Pulse Energy?
Pulse Energy is a 100% community owned energy company, supplying Electricity, Gas, Solar, Broadband and Landline Packages to households throughout NZ.
Rates & Prices
Where can I see your prices?
Electricity prices vary due to several factors such as where you are located, what lines company you are with and the configuration of the meter on your site.
For a price comparison you can complete the form here. If you have a recent bill handy, you can also upload it here.
One of our team will be in touch with your rates soon!
How much will I save?
If you would like a price comparison to see if you could save money by switching, fill in your details here. You will need a recent power bill handy.
Why are the prices different for different people?
Electricity prices vary due to several factors such as where you are located, what lines company you are with and the configuration of the meter on your site. To find out what your rates with Black Box Power would be, fill out the form here and one of our team will be in touch.
Are there any special or hidden fees?
No, Black Box Power provides transparent billing by itemising the charges, so you know exactly what you are being charged for. To see our schedule of fees, click here.
The currency used throughout this site is New Zealand Dollars.
What is Powerswitch?
Powerswitch is a free and independent energy price comparison website powerswitch.org.nz