Sign Up

• How long is Black Box Power going to be available?

  This partnership is a long term commitment and we expect Black Box Power to always be available.

• Will I get more Black Boxes if I switch to Black Box Power?

  Yes, as a Silver Member you are guaranteed to receive at least one Black Box each year you remain a customer with Black Box Power! 

• What do I get as a Silver Member?

  As a Silver Member you are guaranteed to receive at least one Black Box each year you remain a customer with Black Box Power. We will also send you a special Welcome Black Box when you switch.

• Who is Black Box?

  Black Box is a New Zealand owned company that allows consumers to try tailored products for free. Customers simply need to fill in a form about themselves and when a campaign comes up that matches their profile, they will go in the draw to receive a Black Box.

  If you would like to know more about Black Box and how to sign up, click here.

• What is Black Box Power?

  Black Box Power is a partnership between Pulse Energy and Black Box. We are an innovative new partnership committed to bringing our customers lower electricity prices, better features and more Black Box goodies!

• Who is Pulse Energy?

  Pulse Energy is a 100% community owned energy company, supplying Electricity, Gas, Solar, Broadband and Landline Packages to households throughout NZ.

• Do I need a smart meter to join?

  No, you do not need a smart meter to join.

• What happens after I switch? Do I need to do anything?

  No, we will take care of the switching process for you. During this time, you will receive a welcome email with information about your plan.

• Will I be disconnected, or will my electricity be interrupted during the switching process?
  The switching process can take between 10-15 working days, and your electricity will not be disconnected once you have been transferred to us.

   

  If you are moving to a new home, your power may be disconnected. Please contact us to organise a reconnection.
• How easy is it to switch?

  Switching is easy and free! Once you have agreed to switch to Black Box Power, then we take care of the process for you.

• What is the best way to sign up?

  Simply fill in your details here and one of our team will be in touch to talk to you about switching.

• Does it cost to change retailers?

  Switching to Black Box Power is easy and free! However, your current retailer may have locked you into a contract with early termination fees so be sure to ask our Customer Care Team when you call how to deal with this issue. Remember with Black Box Power we offer no long term contracts, so if you wish to leave for any reason, you can.

• Does Black Box Power supply my area?

  Black Box Power supply electricity and gas across New Zealand.

• Is Black Box Power a generator?

  No, we are a retailer and do not generate our own electricity.

• I am building a new house and need to arrange electricity. How do I do that?

  Please call us on 0800 269 769 to organise a new connection. Click here for the fees that will apply.

• Do I have to do a credit check?

  Yes, we do require a standard credit check to sign up to electricity. For us to process a credit check, you must have a valid New Zealand drivers’ license or a valid passport, this could be a New Zealand or an international passport.

  If you wish to sign up and use your passport for your credit check, please note we will request to have you send through a copy of your passport to our customer care team. 

• Am I locked into a long term contract?

  We offer no long term contracts. If you need to leave, you can.

  If you have received a joining credit, this may be added to your final bill if you leave within the first 12 months.

• How long does it take to switch electricity providers?

  It can take up to 10 working days to switch your electricity to Black Box Power. We will take care of the switching process for you and your power will not be turned off during the switching process.

• Can I cancel if I change my mind?

  Absolutely. You can freely terminate at any time.