Payments

• How do I set up a Direct Debit?

  You can set up a Direct Debit online here.  If you have any further questions, please email us on customer.care@blackboxpower.co.nz

• How can I pay my bill?

  We offer a range of payments options to suit you and your household:

  • SmoothPay
  • Direct Debit
  • My Account
  • NZ Post
  • Automatic Fixed Payment
  • Internet Banking
  • Credit Card
  • Telephone banking

  Visit our payment options page to find out more.

• What options do I have if I can’t pay my bill?

  To discuss your payment options, please email us on customer.care@blackboxpower.co.nz

• Can I pay the same amount every month?

  Absolutely. We offer SmoothPay which spreads your electricity payments evenly throughout the year, so you pay the same amount for your bill each month. This takes the sting out of winter bills and allows you to budget your expenses much better.  If you would like to add SmoothPay as your payment option, please email us on customer.care@blackboxpower.co.nz

• Can I pay at New Zealand Post?

  Of course. You will need to take your Black Box Power bill with the attached barcode remittance slip with you. To view our other payment options, click here. 

  From 1 July 2024, there will be a $2.50 fee for paying your bill over the counter at a NZ Post store. There are other easy ways to pay your bill, you can view them on your bill.

• Can I pay by Credit or Debit Card?

  Yes, you can pay by either Mastercard or Visa*

  Simply log in to your My Account to make a Credit or Debit Card payment, or you can contact us on 0800 269 769.

  *A Credit Card surcharge fee will be charged and added to payments made by Credit Card. The surcharge fee is 1.0% for Mastercard and Visa. 

• How do I set up a Direct Debit with my credit card?

  To set up your credit card to automatically pay your bill each month, please print and complete the form here.  Please scan and email the form to customer.care@blackboxpower.co.nz or alternatively post it to Black Box Power, PO Box 10044, Dominion Road, Auckland 1446.

• How do I cancel my Direct Debit?

  To cancel your Direct Debit, please email our team on customer.care@blackboxpower.co.nz or call us on 0800 269 769.

• How do I make a change to my Direct Debit?

  If you would like to change the amount or frequency of your fixed Direct Debit, please call us on 0800 269 769.

  If you would like to change your Direct Debit to a new bank account, please complete a new online form here.

  If you would like to change the credit card details on your Direct Debit, please fill in this form here. You will need to scan and email it to customer.care@blackboxpower.co.nz or post it to, Black Box Power PO Box 10044, Dominion Road, Auckland 1446.

   Please make sure you call us on 0800 269 769 to cancel your existing Direct Debit.