- How do I set up a Direct Debit?
How can I pay my bill?
We offer a range of payments options to suit you and your household:
- Direct Debit
- My Account
- NZ Post
- Automatic Fixed Payment
- Internet Banking
- Credit Card
- BNZ branch
- Telephone banking
Visit our payment options page to find out more.
What options do I have if I can’t pay my bill?
To discuss your payment options, please email us on firstname.lastname@example.org
Can I pay the same amount every month?
Absolutely. We offer SmoothPay which spreads your electricity payments evenly throughout the year, so you pay the same amount for your bill each month. This takes the sting out of winter bills and allows you to budget your expenses much better. If you would like to add SmoothPay as your payment option, please email us on email@example.com
Can I pay at New Zealand Post?
Of course. You will need to take your Black Box Power bill with the attached barcode remittance slip with you. Please note, NZ Post no longer accepts cheques. To view our other payment options, click here.
- Can I pay by Credit or Debit Card?
- How do I set up a Direct Debit with my credit card?
- How do I cancel my Direct Debit?
How do I make a change to my Direct Debit?
If you would like to change the amount or frequency of your fixed Direct Debit, please call us on 0800 269 769.
If you would like to change your Direct Debit to a new bank account, please complete a new online form here.
If you would like to change the credit card details on your Direct Debit, please fill in this form here. You will need to scan and email it to firstname.lastname@example.org or post it to, Black Box Power PO Box 10044, Dominion Road, Auckland 1446.
Please make sure you call us on 0800 269 769 to cancel your existing Direct Debit.
How do I pay by cheque?
To pay by cheque, please make it out to:
Bank account name: Pulse Energy Alliance LP
Reference: Use your 10 digit Black Box Power account number
Please post it to Black Box Power, PO Box 10044, Dominion Road, Auckland 1446.