Please contact our Customer Care Team on 0800 269 769 and select the faults line.
Outages & Faults
Who do I call for a gas or electrical fault?
What happens if there is an Electricity Emergency, Fault or Outage?
In case of an emergency call 111.
If you or someone in your home, are dependent on electricity for critical medical support and disconnection of electricity may result in loss of life or serious harm, please ensure you have a backup plan ready.
- Who do I call if my power goes out?
How can I protect myself from fluctuations and interruptions?
Accidents causing damage to electricity lines can result in spikes and surges of electricity. This may lead to a sudden increase in voltage, which can damage electrical appliances or result in a fire.
Take care of your valuable appliances such as television, computer and fridge by using surge protection devices that ensures the voltage is within the safe threshold. You can find these devices at most appliance stores around New Zealand.