Copper & Fibre Connection

• How do I know if I have a Fibre or copper connection?

  If you are unsure which connection is available at your home you can enter your address in the form at the bottom of our broadband page here or visit the broadband checker on the chorus website. If Fibre is available at your home, but you do not currently have a Fibre broadband connection, we may be able to arrange this for you.

• Can I change from copper (ADSL / VDSL) to Fibre?

  Yes, if Fibre is available at your home you can upgrade from a copper connection.

  When signing up for our broadband service, please mention this to our team and we will arrange for a Chorus Fibre install technician to visit your property to upgrade you to Fibre.

  The technician may need to make more than one visit to your property.

  Please make sure you contact your old broadband provider to cancel your old plan when you switch from an ADSL / VDSL plan to Fibre to avoid being billed twice.

• Why should I upgrade to Fibre?

  Fibre optic broadband uses fibre optic cables to send data. It provides a much faster internet connection compared to traditional copper (ADSL / VDSL) connections. For more information on upgrading to Fibre, click here.

• Do I need to be home when the Chorus Fibre Install Technician visits my home to install Fibre?

  Yes, you will need to be home. The technician will need to install the ONT inside your home.

• How long will it take the Technician to install Fibre?

  3 - 6 hours

• Can I change the date that my Fibre gets installed?

  If you need to change the date that the Install Technician visits your home, you must give at least 3 days’ notice. To change this date, please contact us. You will need to be home when the technician visits your home.

• I rent my home. Do I need to get permission from my landlord to install Fibre?

  Yes, the property owner must give written or verbal permission to install Fibre at your property.

• How will I know when the Technician is coming to install Fibre at my home?

  You will receive a text message or a phone call from the Chorus Fibre Install Technician to confirm your install, 3 days beforehand. They will provide you with an am or pm time slot for the day you have indicated you would like your Fibre installed. 

• What happens when I get Fibre installed?

  To find out more, watch the video here.

• I have just moved into a property with Fibre, but the ONT on the wall has no power?

  Please check that the previous occupants have not taken the power chord with them. If this is the case, please contact us to request a new power chord.