As more people move from using traditional copper network landlines to internet-connected landlines via a modem (which requires power to operate), there's a growing need to ensure they have an alternative way to contact emergency services (111) during a power outage. This is because their landline won't function without power. To address this, the Commerce Commission introduced the 111 Contact Code.
The code aims to make sure people with landlines, cordless phones, or medical alarms that depend on a modem are aware that these devices won’t work during a power cut. Without a backup plan, they won't be able to use their medical device or call 111 unless they have another option, such as a mobile phone or a battery backup.
If you or someone in your household is vulnerable—meaning there’s a higher risk of needing to call 111 due to health, safety, or disability reasons—and you don’t have another way to make emergency calls, you can apply to your landline provider for an alternative solution, like a basic mobile phone, to ensure you can still call 111 during a power outage.
What does this mean for you?
If you or a member of your household qualifies as a vulnerable consumer under the new code, your landline provider is required to offer you an alternative way to make 111 calls at no cost. Your landline service will not be denied or discontinued due to vulnerability.
For more information about the 111 Contact Code, including a full copy, visit the Commerce Commission’s website.