If you have solar panels, you will need a EG Meter or an import or export meter.
If you do not have panels but wish to sign up to our Solar Zero brand, please fill out this form here and one of our SolarZero specialists will contact you back.
Electricity
Meter
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What type of meter do I need if I have solar power?
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Who will install my meter and how long will it take?
One of our contractors will install your meter for you.Before we raise this request, we recommend you check with your electrician that all necessary wiring have been completed, and a Certificate of Certified (COC) has been gained for if needed.The installation of the meter can take up to 30 working days to complete and will incur a $130.00 fee on your next invoice once installed.
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What do I do if there is an error message on my meter?
A meter fault is when there is a known fault with your meter. For an example, you can hear strange noises from your meter or there is an error message on it. Please contact our team customer care team to raise this request for you.Please note, this will take up to 10 to 15 working days to complete and will incur a $130.00 fee if there is no known fault found.
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Can I upgrade my meter to a smart meter?
Yes, you can upgrade your current meter to a smart meter. Please contact our customer care team to raise this request for you.This will take up to 10 working days to complete and will incur a $130 cost which will show in your next invoice or when the request has been completed.
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Who owns the meter at my property?
Most commonly the metering company who installed the meter, not the retailer.
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Why do I pay Black Box Power (or other retailers) for the meter?
The Meter Equipment Providers charge the retailer for the use and maintenance of the meter at the property. This means you receive one invoice that includes metering charges rather than two invoices, one from the retailer and one from the metering company.
Sign Up
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How long is Black Box Power going to be available?
This partnership is a long term commitment and we expect Black Box Power to always be available.
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Will I get more Black Boxes if I switch to Black Box Power?
Yes, as a Silver Member you are guaranteed to receive at least one Black Box each year you remain a customer with Black Box Power!
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What do I get as a Silver Member?
As a Silver Member you are guaranteed to receive at least one Black Box each year you remain a customer with Black Box Power. We will also send you a special Welcome Black Box when you switch.
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Who is Black Box?
Black Box is a New Zealand owned company that allows consumers to try tailored products for free. Customers simply need to fill in a form about themselves and when a campaign comes up that matches their profile, they will go in the draw to receive a Black Box.
If you would like to know more about Black Box and how to sign up, click here.
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What is Black Box Power?
Black Box Power is a partnership between Pulse Energy and Black Box. We are an innovative new partnership committed to bringing our customers lower electricity prices, better features and more Black Box goodies!
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Who is Pulse Energy?
Pulse Energy is a 100% community owned energy company, supplying Electricity, Gas, Solar, Broadband and Landline Packages to households throughout NZ.
Rates & Prices
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Where can I see your prices?
Electricity prices vary due to several factors such as where you are located, what lines company you are with and the configuration of the meter on your site.
For a price comparison you can complete the form here. If you have a recent bill handy, you can also upload it here.
One of our team will be in touch with your rates soon!
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How much will I save?
If you would like a price comparison to see if you could save money by switching, fill in your details here. You will need a recent power bill handy.
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Why are the prices different for different people?
Electricity prices vary due to several factors such as where you are located, what lines company you are with and the configuration of the meter on your site. To find out what your rates with Black Box Power would be, fill out the form here and one of our team will be in touch.
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Are there any special or hidden fees?
No, Black Box Power provides transparent billing by itemising the charges, so you know exactly what you are being charged for. To see our schedule of fees, click here.
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Currency
The currency used throughout this site is New Zealand Dollars.
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What is Powerswitch?
Powerswitch is a free and independent energy price comparison website powerswitch.org.nz